As many restaurant merchants are already aware, your point-of-sale system is definitely more than just a way to place your customer’s orders. Sure, they take payments, send orders to the kitchen, and manage food inventory. But what if I told you that you could use your useful point of sale to plump up your bottom line by having the right staff on the schedule?
Almost every POS requires that employees use a unique sign in to process a sale. Point-of-sale solutions like PointOS can help merchants manage multiple staff accounts. You can track the number of sales each employee makes, as well as what products they’re successful at selling. But, most restaurants don’t utilize this feature. I worked in restaurants for most of my 20’s and management always gave all the top shifts to the ‘veterans’, without even seeing if they were producing.
Now how can that data help you put the right people on the schedule?
POS can measure your server performance in many ways, so let us tell you how:
- Reports can be run analyzing sales by employee and by their shifts. Obviously, someone working on a busy weekend day will sell more than someone on a slow weekday, no matter how good they are.
- Now you have the data telling you sales, but how can we see who performs better in their designated shifts? You can break it down by the following reports:
- Compare up sells: You can check in modifiers as who is trying to sell your customers something extra.
- Compare gratuities: Out of these sales, what is their average gratuity. Nice tips = happy customers. You always want to have someone who is smiley and putting that extra bit in to make the customer happy.
- Table Turnover: See how long your wait staff is letting their customers sit at the table. Time is money.
- Punch in and punch out time can also be tracked. A dog ate their bus pass. A pipe burst. Comcast was late. Once or twice, you can let that slide, but repeated tardiness is cause for concern. Employees clock in and out directly at the register when they start their shift — which means you can see exactly when they got to work and when they left.
Remember, with PointOS employee management, you can quickly get a sense of how your employees are doing. These reports let you break down sales by employee for each day or month and you can also see their sales per hour worked. This can help you identify any issues — or see who’s knocking it out of the park.
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See you next week!
Your devoted hostess,
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