Improve efficiency with POS

Your point-of-sale system is the central nervous system of your business. It is your key communicator between FOH, BOH and the consumer.  A POS is critical to managing stock, tracking orders, recording customer details, logging hours and numerous other activities that enhance customer service and boost employee performance. Because of this, it is imperative that it is functioning properly. A slow POS can lead to incorrect ordering and delayed services which will result in unsatisfied customers and cut into your bottom line.  Hence, just as an incompetent system slows you down, a precise system will boost your efficiency and increase revenues.

In this digital day and age, the need for working faster and more efficiently as accelerated.  With that said, technology needs to keep up so your POS needs to work faster and be more durable.

So lets take a look at some ways that PointOS can help increase your efficiency.

The need for speed

Instead of writing orders down, or trying to remember what was ordered, you can place your orders at your table with handheld devices. This enables orders to be sent instantly to the kitchen or the bar as soon as its ordered. This also helps managers to monitor ordering and delivery times on the system more accurately.

Employee monitoring

Create and monitor your employee schedules, and time clock using biometric log ins as well as keep track of holidays. You can also easily measure hours worked and identify weak areas in an employees sales or performance which can then be improved

Whats on the menu?

A  point of sale provides you with a informative reports on menu items to show what has been the most and least profitable items for your restaurant. This in return gives you the key to promote the top selling items and boost your sales. When using the inventory section of a POS correctly, the system will also track and deduct from every order made to keep you on top of whats left and when you need to re-order before its sold out.

Report cards

You can easily pull all operational reports off the system to give you a holistic view of the status of your restaurant. Analyzing these reports accurately will help familiarize you with what is going on both operationally and financially and establish which areas need some special attention.

When it comes to getting a system that works for you we have got you covered. PointOS XE will be launching soon with new features to help boost your restaurants efficiency so stay tuned!

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Expanding your business with private parties

Looking for new ways to fill your space in it’s down time? Private events will help keep your business relevant. This can help support your business during seasonal lows and open new opportunities to generate extra revenue.

We’re here to help you get started with some ideas and tips below.

Kill two birds with one stone

The more features your venue hosts, the more money in your pocket. You can create a one stop shop by offering staff, food and booze taking the hassle of planning off your clients hands.   The more you can provide the easier for your client. Maybe you also have in-house security? A stage for live music? All these are added benefits customers look for when booking there exclusive event.

Have all your ducks in a row

There are a number of things clients look for when booking private events. A unique vibe and location are key, but so is creating a smooth, easy guest experience. Utilize your resources and you can offer other services from your contacts like live music.

History repeats itself

Costing for your events can be easier then you think. Especially when you already utilize a POS (point of sale system) which can generate costing reports for you. Analyze the reports for labor, food costs, floor costs, & production costs. Don’t forget to look at what it costs just to open your doors with other utility costings as wells. With all of that create minimums based on time of year, time of day, day of week, and that’s a start. Obviously a Saturday event will cost more then lets say Monday.

The unpredictable

Lets be honest, there’s always issues— guests arriving early, timeline delays, etc. Just make sure you’re well prepared. Run through timelines and have a plan B. No crisis can’t be resolved. The guest experience is the most important and should always feel seamless. These positive experiences will bring new customers in, and new potential events.

Don’t discriminate

Be open minded when taking events. Hosting everything from corporate parties & conferences to after parties and concerts or even weddings all brings new customers in your door. Creating unique experiences for all these types of events will keep your business name on the tip of everyones tongue.

Last but not least

If your just starting out, marketing will be important to generating new leads. Make sure to use your existing channels by posting on social media and newsletter e-mails. Create catchy content that explains why your venue you should be chosen and maybe even host an event of your own to showcase what you can do.

Now get to it and bring out your inner party planner!

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Get back on track by updating your budget

How can you measure the success of your restaurant? While a vibrant atmosphere, full house, and full tummies helps to gage that your business is thriving it doesn’t indicate the financial status of the business-which only your budget can assess.

The job of a budget is to help you guesstimate the money required to run the various departments of the business.  It helps you anticipate costs, and set financial boundaries. Below are some strategies you can implement to get back on track.

Evaluate your current situation

Pull all your numbers together from past years including your original business plan.

  • Do the numbers match up? If not what did you miss?
  • How accurate were you with your estimations? Did anything cost more or less then you anticipated
  • Did you miss anything? Did you leave out any costs completely?
  • What trends do you see with your spending? Where are you over spending, what is it on, what’s selling and when?

Plan your new budget

Utilizing the above data, it’s now time to re-evaluate your situation and create a more realistic budget based off your real numbers as well as situations beyond your control like food cost increases.


Your current sales tell you about the profitability of your restaurant, so it is a necessity to include in your budget. Be sure to compare your current sales with previous sales to spot key trends.

2. Overheads and incidentals

These costs vary from month to month so can be difficult to plan for.  They are all the expenses that go over and above your fixed costs. Just plan based on the average costs which you can generate over time.

3.Controllable income

These are costs that can be influenced or regulated by your manager, hence things that can be controlled, such as wages and food costs. A well-run establishment has a consistent, controllable income.

4.Net income

The money that’s left after all your expenses are paid.  Make sure you look at your net income over various months, as it will help indicate your longer term financial stats.

Follow through

Put a system in place that helps you stay on budget.  Review how you are doing over time and make sure your keeping to it.  You can rely on your POS software to help guide you.  If number crunching doesn’t come naturally to you, check out some apps, get a book keeper or an accountant to help you stay on track.


Like anything your budget isn’t final, there are so many variables that you will need to change or adapt depending on the progression of your restaurant.  Generating regular reports on the status of your finances will help keep you abreast of your situation.  PointOS can help you whether its labor reports, menu sales or monthly profit and loss analysis.  Analyzing the data from these reports is the groundwork needed to make budget adjustments.

Keeping your budget up to date can help take off a lot of stress and leave you open to focus on other important aspects of your business, so get going!

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Get in the kitchen with POS

Many restaurant owners switch to POS systems for the benefits of the front of house operations, but did you know it can also help out in the back of house solutions in the kitchen? The combination of intuitive software and back of house hardware has helped many a restaurant rid itself of the tedious (and often confusing) manual ordering systems.  Some POS systems can come integrated with a kitchen display system (KDS) that will improve staff efficiency and customer service all while reducing waste and increasing your bottom line.

It’s important to remember that a KDS doesn’t replace printers in the kitchen, it optimizes the back of house process in conjunction with the printers.  Just like POS the kitchen is equipped with a display screen or ipad that manages the meal execution process from ordering to delivering of the meal.  Instead of the printer which dictates the order, the dsiplay screens help keep an overall tracking of the time a table sits til the time they leave and all that happens in between.

So lets talk about the advantages the POS with KDS feature can offer your restaurant.


Some chefs and kitchen staff can seem unapproachable, especially when its slammed.  KDS simplfies communication between the kitchen and the wait staff. Wait staff can easily punch there orders in and it goes directly to the kitchen.  No more handwritten slips full off mistakes that cut into your bottom line and create an unhappy experience for your customer.

Prep kitchen bonus

Prep kitchen couldn’t get easier.  Your able to save recipes, and imagery of the end product so food preparers can deliver the finished product how it should be, saving you time and money.

Analyze that

With the push of some buttons you can analyze things like:

  1. How long it takes the kitchen to respond and turnover certain menu items
  2. Team productivity; which kitchen staff turns out the most quantity, but making sure it’s the right quality
  3. Food usage, inventory and reminders when your running low
  4. Items returned to kitchen and the reasons

All this information can help you create the best menu for your customers while having the write staff on board.

Time management

Timing is everything. Make sure you get your hot food out hot and your cold food out cold.  Order timing can help manage this for you, specifically during the big rush.  You can look at different orders and create priority lists for kitchen staff to show them when to start each order.

Getting food on time

With digital screens POS systems allow managers and employees to monitor check times and deliver food promptly to customers.

So remember a restaurant is only as good as the back of house performance. So help your team stay ahead and switch to a POS with KDS abilities.

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Valentine’s Day: Romance in the Restaurant

With Valentine’s Day around the corner, your next opportunity to cash in on consumer spending is almost here.  Nearly 82% of consumers say they would prefer an experience over a gift, so it’s your time to shine by creating the ultimate dining experience.

How can you be sure to have a full house on Valentines Day?


By promoting your evening well in advance, you will have a better chance of a full house.  Use your social media pages to spread the word of what your doing for this special evening, but be sure not to spoil all your secrets.


Remember a way to his or heart is through the stomach.  These love-struck tummies need to be filled with food that’s more mouth-watering then your competitors.  Surprise your customers with two offerings themed love or lust to really play into the holiday.


Ambience is everything so make sure there is something for all the senses. Set the mood with the right music, please the eyes with romantic lighting and floral arrangements, tastes of champagne, and the smells of delicious foods all spreading through the room will all lead to a satisfying touch at the end of the evening.


  • You can offer free meals, drinks or something extra special to the customers who like, tweet or follow your page.
  • Tell your loyal customers for every referral based booking they get a free drink!
  • Offer free Valentine’s dessert drink or appetizer to the first 10 table bookings


Valentine’s Day is sure to be extra special when you have a point of sale system working hard behind the scenes. PointOS is a one-stop shop offering you the best ways to streamline your operations for the perfect night without a glitch.   Whether you’re looking for optimal seating arrangements, best-selling menu items, or credit card sales PointOS has you covered.

Now that your ready for the day of love, get planning!

Feel free to leave us some of your ideas below.

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The key to turning tables: 7 tips for higher turnover

When you own a busy restaurant, faster table turnover means higher revenue, so you want to seat as many parties per seating as possible.  Getting your tables in and out can sometimes be difficult to master.  The trick is to get those tables turned faster without being inhospitable; nobody likes being pushed out the door after enjoying there meal and spending money.  So, because your customers are the backbone of your business, ensuring their comfort and satisfaction must be your number one priority.

Here are some helpful tips for you when planning how to increase table turnover.

Meet & greet 

Make sure your waiters put some pep in their step and are paying attention to their tables. They should be greeting tables within one minute of them being seated.  Usually getting to a table faster to take a customer’s order is better than rushing them to leave.   If they order their food within 10 minutes of seating, and you can get them their meal within 20 minutes you’re right on schedule.

Incomplete tables don’t sit down

Service and guest experience are always first and foremost, so if you don’t have a wait feel free to seat incomplete parties, but if your slammed it’s totally acceptable to say they have to wait for everyone. Clearly if everyone hasn’t arrived yet, they won’t be ordering anytime soon.

Loud noise is good noise

Ever been to a restaurant that is so boisterous and loud you can’t hear yourself think? Well it turns out these not-so-good vibrations might be on purpose. Studies show people drink more, eat faster and leave sooner when the bass is thumping, so restaurants are bringing on the noise.

Give them a reason to move

What if you have table campers and the waiting list is so long you don’t know how you are going to seat everyone before the evening is through? Well offer them a free drink at the bar to move their bums.  You can politely say “While I would love to have you stay here at my table all night, there are lots of other people waiting to enjoy a meal just like you.  Can I buy you a round at the bar to continue your evening?”

Dropping the check

Dropping a check before your customers are finished eating can be iffy. You don’t want them to feel rushed.  It’s important for your waiters to pay attention to what phase of the meal they are in.   I used to hate having customers ask for the check, so if I saw they were done eating I had the check printed and would ask “Can I get you anything else?”.  Most of the times they said no, and I saved my self some time by having the bill already with me.  On the flip side if they asked for desert, well then I put the order through and brought the check along with desert.

New Technology

The world we live in is constantly changing when it comes to new technologies. Gone are the times when your staff had to go to a stationary POS system to submit orders and finalize payments. Now restaurants have the option of using mobile pay stations and tableside tablets for easy ordering and payment processing. If you own a casual restaurant, most likely your POS can help get you the right electronic equipment to help drastically increase efficiency by allowing servers to focus on other tasks.

Seating Software

To follow the above, when it comes to technology there is little left out to help support productivity for your restaurant. If your hostess is still manually assigning tables, and writing on a seating chart you most likely aren’t seating guests with maximum efficiency. If your restaurant is busy, all it takes to slow down the whole night is seating a two top at a four top.  So it’s time to try using a software linked to your POS to your restaurants layout with seating charts that benefit in creating seating assignments based on your reservations and waitlist. Ultimately more efficiency leads to more business.  Not to mention these programs can send your guests a message to their mobile devices letting them know their table is ready.

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Benefits of integrating online ordering with your POS

With mobile and smart device use constantly rising, targeting customers using their devices is instrumental to generating new and consistent business. Every restaurant’s main priority is to give its customers the best dining experience possible.  Consumers have integrated technology into their everyday life, and they want the ease of click-and-buy.  So when choosing your  POS  having an online ordering/delivery platform is key.

According to the National Restaurant Association, 61% of consumers say that they would order delivery from a table service restaurant if the service was offered. Clearly, online ordering is rising up in the restaurant scene, which is why you should consider implementing an online ordering system for your restaurant!

Still need convincing? Online ordering helps drive incremental sales to your business by making it easy and convenient for your customers to do business with you. Listed below are some of the top benefits to both you and your customer for enabling online ordering through your POS.


Engagement with customers- Online ordering enables your customers to access your restaurant on-the-go.  The convenience of online ordering engages your customers with your brand, setting up for customer loyalty and ultimately increasing customer traffic and market presence.

Enhance brand visibility- Online ordering platforms allow for branding and customization.  With graphic design, food imagery and customized menu content you are setting up the best representation of what your brand has to offer.

Extending business- Interacting online with customers enables your business to extend beyond your 4 walls. They get to click and buy what they want and at their own speed and enjoy it in their own homes.

Access to customer intelligence- As customers voluntarily input detailed personal data into the online ordering solution, you are supplied with valuable information.  Detailed analytics and reporting tools enable you to optimize marketing and operational decisions tailored to your customers.


Convenience- Consumers are busy people, and waiting aimlessly for their food is the last thing they’d want to do after a long day at work. With a ton of responsibilities , what they want when it comes to food is the ease of convenience.  But how can restaurants create convenience for these consumers? The National Restaurant Association says that 72% of consumers believe that restaurant technology can do the trick. With online ordering, diners can place orders for their food on-the-go or from the comfort of their own homes. Once that’s done, diners can even choose to pick up their orders in person or have it delivered right to their doorstep!

Location- Haven’t you ever gotten home from a long day at work and really wanted that delicious burger on the other side of town?  And as much as the food might be great, the idea of trekking that far is  a turn off.  It would be a waste if your restaurant lost out to your competitors solely because of location. Online ordering will extend your reach to these customers who just can’t fathom getting to you.

Customization- Having features that allow the customer to make small changes to there order is key.  Have you ever phoned in an order and tried to make a change to your order like “hold the mayo” and then gotten so much mayo you wanted to puke?  Well being able to spell it out on your order will make it visible for the chef to see.  If he still messes up then its his fault.

Advance ordering- Are you holding a big function at work or hosting a dinner that you just haven’t had time to cook for? Well luckily for you the times of e-mailing and phoning around to find out who can accommodate you is over. Online order platforms allow you to place your order for specific dates and times so you can plan ahead with ease.

Once you’re ready to get with this century and update to a POS that can support online ordering come and take it for a test run.

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Tricks of the trade-be social media savvy & increase traffic

Most likely as a restaurant owner, you know how much of an impact social media can have on your restaurant’s traffic. Adding social media to your marketing mix can hugely increase awareness about your restaurant, generate motivated engagement with your food, and get you more customers.

Below is some helpful advice to increase your social media presence along with your restaurant traffic.


An influencer will help build your customer base as they are someone that your customers listen to and trust.  They are great for expanding the visibility of your business in the social media world and ultimately bring you more customers.

You can find influencers several ways.

  1. They are following you already-so keep the look out
  2. Do some research by looking up specific relevant hashtags and see who pops up. Contact them directly and create an opportunity for them to market your restaurant. It’s always nice to give them an incentive
  3. Research similar restaurants and see which influencers they are using


Customer engagement is where you’ll create loyalty and a community on your page.  Foster your existing relationships, engage with the people who already love your food and your service and spread their good word.  Ultimately the new word-of-mouth.  Let your best advocates sell your brand organically.

Contests- People love contests and free food and drinks! By rewarding your customers with free food and drinks from your bar or restaurant, you are giving them even more reasons to return. Giving away small items like a free appetizer or dessert, or even a free drink for their participation can have a big pay-off.

Respond to reviews- People love to review online, especially when they have an outstanding or horrible experience. Even more importantly, people love to read reviews when choosing a local restaurant. Pay attention to what people are saying about your restaurant on places like Facebook, Yelp and Zomato. A good rule of thumb is to respond to reviews within 24 to 48 hours. The best response for negative reviews is to apologize and request an opportunity for redemption. Every restaurant has good nights and not-so-good-nights, and you may be able to save a customer by admitting fault and offering to resolve the situation. Enhance your restaurant’s online image with a running dialogue between you and your customers.


One of the simplest ways to increase your restaurant’s online presence is to focus on local consumers, also known as geo-targeting, is an easy and effective way to improve your social media presence. Facebook, Twitter, and other social media platforms give you the leverage to limit your audience by country, state or even city. Each social media platform has its own techniques when you want to target a specific location.

Facebook gives you the ability to geo-target by using paid ads and posts as well as unpaid status updates

Twitter’s “promoted tweet” feature enables you hone in and specifically target locations.  However, there only stipulation being you must pay to promote and target your tweets.

Instagram’s targeting can be done using location-specific hashtags, e.g. #downtownla, #bbqinboston, #timessquarenyc. Research to see which hashtags are trending in your area.

Like anything trial and error is key.  You need to make sure to test different audiences to zero in on the right crowd for your business. Starting out with the unpaid posts on Facebook and Instagram is highly recommended since its low cost and low risk. This will help you to find your optimal audience in your relevant locations.  Then spend the $$$ to boost your posts and drive sales.

Getting your message to the right patrons in the right location is particularly true for your mobile users. You might just reach your customers as they are walking by your door!


Instagram is the most popular photo sharing platform in the social media stratosphere. Hashtags are huge on Instagram, and helps your imagery filter into the right groups. They are widely spread and significant to the usage of social media.  There are three main tactics to employ when using hashtags on Instagram (or any social site).

#Trending– To increase awareness on your Instagram profile and your restaurant, be sure to be mindful of the relevant trending hashtags. For example, if it happens to be #nationalpizzaday , and your restaurant includes pizza, be sure to get on the bandwagon and post something about your delicious pizzas.

#Niche– Get found more easily by your niche market by using specific hashtags. For example, if you’re a bakery in New York, and are located in Soho, use geographic specific tags, like #sohoeats. Instagram is a mobile social site – you use it on your phone. Including a specific location in your tags can get you found by foot traffic looking to eat – and they may be just outside your door.

#YourCampaignWhen running your own marketing campaign make sure to come up with a catchy # specific to your promotion.  This will allow for increased engagement with your followers on your campaigns, and re-posts on their pages as well.

Remenber, all you need to do is dedicate just a few minutes to your social media presence daily to help create a loyal customer base to last your restaurant for its lifetime.

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The ultimate bar tab management

The nightlife industry is super competitive, and success isn’t just defined by high sales and large crowds.  To be considered one of the next hottest venues in your city you need to provide exceptional customer service.  So its imperative you have a bar POS system that fits flawlessly into that experience.

With so many bars and clubs to choose from in most major cities it can be difficult to catch a break. Choosing the best bar management software can help owners and operators increase profits and help recognize both their business and their customers needs. The right POS system for bars can also assist staff to provide top-notch service that satisfies customers and ensures that your business always remains one step ahead.

If you’re on the prowl for a new point of sale system for your bar or nightclub  below are 5 go-to features a bar POS must-have.

Tailor made

You need a simple system that is dummy proof, designed to handle heavy volumes, and makes it easy to mix up every type of drink concoction your guests heart’s desire. The key word here is customization. It shouldn’t be too difficult to order a margarita with vodka instead of tequila, orange juice instead of sour mix, and an orange slice instead of a lime.  Remember the customer gets what the customer wants.

Can we split the check?

The most tantalizing request a customer asks, is when they ask to split the check.  Your super busy and dealing with several people and need to remember whose ordered what.  Or what about the customer who is waiting at the bar for their table and forgets to close out? It’s really annoying and takes time, and time is money.

Get a POS system where moving checks from the bar to a table and splitting the check is never going to be a problem. More often than not the request to split a check happens, and with the right technology this process can be painless for everyone involved.

Tips please!

When minimum wage is $2.63/hr for most bartenders and wait-staff they rely on tips to make it worth there while.  Your employees will love this feature of giving suggested tip percentages, mostly a tip for those out of towners from somewhere in Europe who think they don’t have to tip.

Cha Ching

In addition to helping owners and operators detect theft through detailed sales and inventory reporting, some bar POS system solutions also offer cash drawer management to further protect against employee theft. These systems offer functionality like the ability to track multiple cash drawers separately, the option to tie specific cash drawers to individual employees, and even blind closeout capabilities.

Blind closeout requires employees to reconcile cash at the end of their shift without notifying them of the exact amount that they are expected to return. The blind closeout feature makes close-of-day tasks far less time-consuming for managers while also providing employee accountability and financial security.

Lost liquor 

Liquor costs are typically 18-20% of total liquor sales. The more you can improve your liquor cost percentage, the more money in your pocket.

With real-time restaurant inventory software, you can track your food inventory, suppliers, units, and prices on your computer, phone, or tablet so you know what to reorder and when, without having to spend late hours updating a spreadsheet.

Inventory tracking in a bar has its own benefits – mostly, catching theft and occasions where your bartenders are pouring one out for their friends for free. Inventory discrepancy reports compare your actual inventory to your theoretical inventory so you can identify where your variances are— waste, over pouring, or theft — and start improving processes and training.

There is always so much going on, so things can easily fall through the cracks. An optimized POS system for bars will help simplify operations, get to know your customers, and enable your staff to offer the best possible service to all of your customers.

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Tablet to Table

The use of tablets for POS is in the restaurant industry is becoming increasingly popular.  Operators are using their tablet-based point of sale systems in a variety of applications from order-taking to payment acceptance.  Having a tablet enables you to bring the POS straight to the customer, which not only speeds up service and creates convenience, but also offers higher potential sales, lower costs, and new opportunities for customer engagement.

Tablet POS systems offer many advantages to restaurants of all types. They provide you with the ability to operate more efficiently and provide outstanding customer service, all at a price point that is usually less than traditional POS systems.

There are many advantages for your restaurant to opt for a tablet-based POS, including:

  1. Mobilize your staff: Providing your servers with tablet POS technology streamlines multiple elements of service and can increase service speed by:
    1. Avoiding delays that staff experience when waiting to enter orders at a stationary POS terminal by allowing them to take and enter orders tableside.
    2. Streamlining food preparation by sending orders directly from the tablet to the kitchen.
    3. In QSR establishments, reducing customer wait times with line-busting functionality.
  2. More Options, More Money: Restaurants can generate new revenue streams by adding outdoor seating or offsite selling at markets or events. Staff can be empowered to engage customers at their point of decision, and then to complete the sale right on the floor or at table side.
  3. In the Clouds:  Because tablet POS software lives in the cloud, all the mission-critical data you need to control your business — from sales and inventory information to detailed financials — remains at your fingertips from wherever there is an internet connection. You can compile and customize data over specific time frames and for multiple locations, then manipulate it to reveal important statistics — so it’s easier than ever before to run an efficient enterprise.
  4. Lower Costs, more money in your pocket: A tablet feature can be deployed with a lower initial investment than traditional POS systems, both in terms of hardware costs and software license fees. Therefore reducing your overhead costs and improving your ROI.
  5. Safe & Secure: With identity theft and credit card fraud appearing in the media just about every day, your customers probably cannot help but wonder whether they should hand their credit cards to servers and allow them to take it to an out-of-sight POS terminal to process their payments. With a restaurant tablet POS system,this is not a concern. Servers can process transactions right at the table, in plain view of customers. The end result is a higher level of customer trust in the payment security at your restaurant, and, in turn, an increased potential for repeat business.

Whether you are a new company or a long-established operation, tablet POS solutions offer numerous benefits. They can speed up service, increase sales, and create multiple opportunities for engagement both during the meal and after customers have gone home. They offer lower initial and ongoing costs than traditional POS systems, and can be integral elements in today’s cutting-edge marketing and management capabilities.

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