Myth buster: 5 Point of Sale misconceptions

Businesses who welcome change are more likely to thrive and survive then those who don’t. However, so many small and independent restaurant owners are reluctant to take the plunge and change there outdated FOH operations to a Point of Sale system.

With economic uncertainty, corporate competitions, high customer expectations and saturated markets its intense pressure to own a small business. However, you need to let go of your hesitations with new technologies and embrace the change. Change is good and will help your business grow.

We’ve put together some of the top MYTHS behind owning a POS.

Myth #1: You don’t own your data

This is false – if you choose the right provider. When you are choosing your provider do the reasearch-make sure that they are only storing your data and you OWN it. Make sure you use a vendor that respects your privacy and is trustworthy. You don’t want your data sold on for marketing purposes. Don’t forget that should you decide to terminate your contract you take your data with you.

Myth #2: Cloud-based POS systems won’t work offline.

We’re here to tell you the truth, and whilst most cloud-based POS software requires internet, there are definitely functional features that will allow you to keep in tune even when you aren’t connected to the web.

Things like taking orders, processing payments, and sending orders to the kitchen will all still work even when your WiFi doesn’t. You can still continue business as usual, and everything you did offline that needs the WiFi like syncing to cloud will automatically update.

Myth #3: POS is just for big businesses

Bigger isn’t always better. There are so many new start up companies popping up with affordable Point of Sale options which has pretty much leveled the playing field for small businesses. The big business still reap the benefits of an expensive bespoke system , but your small business can also access a range of customizable solutions that are tailored to your retsaurant. You can even download features to add.

Myth #4: POS is too expensive

Some small business owners are still under the impression that they need to spend thousands of dollars on POS software in order to get something decent. While that might have been the norm years ago, times have already changed, technology is more advanced, and software is constantly cahnging. Software only has to be installed directly onto a computer and that one computer holds all the data for your restaurant business. Many merchant services providers are still out there trying to sell expensive and sometimes unnecessary products related with the POS software to small business owners. PointOS wants to offer the most affordable product and the fact that you can download our software directly from the website eliminates all those extra costs.

Myth #5: POS systems are complicated

Every POS is different, and has a different interfaces around design, features, and functionality. The most important factor to look out for when choosing your POS is usability.

If you get stuck and you do have questions-which you will- you need a system with a good support system. You want to deal with friendly staff and have easy access should you have any problems. Remember a user friendly interface with a clean design will aid faster transactions, reduce input error, and minimize training requirements. Find a provider who will support you throughout your POS journey with valuable resources, training, and support.

With all the technological advances and innovative POS softwares to choose from you can find the one that’s right for your business and at the right price. Don’t be reluctant as a small business owner to dive into the new age with adding a POS to your business.

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Should your restaurant offer WiFi?

Are you not too sure if there is value in offering free WiFi to your customers? There definitely is, but like anything there are several things you need to consider before you jump the gun. You can’t just plug the router in and let them connect.

Customers today expect your establishment to have free WiFi. However,  if it isn’t set up properly for your guests it can create problems internally. So we’ve put together some helpful insights on how to get your Guest WiFi sorted without effecting your business’s network.


What do millennials who instagram there meals , business people who checking there e-mails, and students working on research papers all have in common? The need for free public WiFi. We know most people have smartphones and tablets with data, but free WiFi allows them access to do more with no costs involved for them.

This can help you get instant reviews, social media coverage, check ins and new customers all because they can access the WiFi.


Something you need to consider is the site access you give your guests. Offering free WiFi is definitely beneficial, but it needs to be done correctly.

The biggest mistake you can do is open your WiFi network to the public. This saves money in the begininng, but makes you an easy target for hacks and data breaches.

For instance, there are many sites you don’t want your guests to view on your free wifi like adult websites, gambling or anything with offensive or obscene content.

It’s super important to filter out access to these types of websites so you can protect your business from malware and ransomware. You definitely don’t want your Point of Sale System to experience a data breach all because of one customer!

So make sure your Guest WiFi is a separate network with separate access controls.


As another safety precaution from security breaching you can set up a password to protect your connection. This way you can limit the access of your internet to your customers only. You can print the access on there bill, or encourage them to ask an employee for the code. Then make sure you change this password frequently.

Feel like being a bit sneaky and getting something in return? You can also prompt customers to sign up for your newsletter, or give a review just to gain access to the internet.


Allowing customers to stream will slow down your bandwith and your internal computers. It sounds like a nice gesture, but you don’t want it to effect how your business operates.

Most internet providers allocate a limited amount of bandwidth and you have to divide that between your internal computers, your POS and your customers.

So make sure you have control on this, allowing only a certain amount for the Guest access leaving your POS the ability to run smoothly and keep your order taking and payment processing fast. Time is money.

WiFi is an easy way to keep up with competitors and show customers that you’re a part of today’s technology driven society.  Just remember to keep  your customer WiFi separate from business WiFi.  A secure, password protected wireless connection with adequate bandwidth speeds could turn your business into a new hangout for customers of all ages.

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Start accepting mobile payments at your restaurant, and thank us later

The future is now. Smart devices can do things you never imagined possible. Use your voice to tell it to turn on music, link it to your at home system and open the garage or turn off the lights, you can even use it as a wallet to make payments for transactions.

Many consumers are adapting to the use of mobile payments, mobile wallets, or mobile money transfers so as a business owner you too should accept this as a form of payment.

You’re probably thinking “this is a fad”, but we moved from checks to credit cards, and now checks are almost extinct so we’ve pulled some stats for you to show you this trend is here to stay.

  • 39% of smartphone users admitted that, if the option were available, they would pay with their phone in a restaurant.
  • Mobile payment transactions account for about $50 billion in sales annually, and in 2019, they are expected to amount to $142 billion.
  • The entire market for mobile payments will be worth an estimated $2.8 trillion by 2020.

That’s a lot of zeros. So you should probably jump on this bandwagon. So were here with some helpful tips and information

First and foremost

To begin accepting mobile payments, your restaurant needs an NFC system, which allows your reader and a customer’s mobile phone to communicate through touch. A token of data is transferred and the payment is made. The NFC technology is somewhat costly compared to barcode or QR code payment processing, which you can set up through almost any point-of-sale (POS) system. Eventually, though, mobile payments will become the norm and likely more affordable, so adopting the technology early is a good idea.

Safety first

There are a lot of concerns surrounding the security of mobile transactions in restaurants. Some believe that when payment information is accessible through one’s smartphone, they are at a higher risk for theft and fraudulent use when In fact this isn’t ture. However, this is by no means the end of the discussion when it comes to the security of mobile transaction, because developers have taken steps to enhance the security of this growing sector of transactions. To help against fraudlent usage, most mobile payments require many extra steps to complete a transaction like your fingerprint, or face recognition.

Fast & Easy 

EMV, or “chip-in” cards, can take up to 12 seconds per transaction. This is extremely tedious and time-consuming for both restaurants and their guests, especially during a busy lunch rush where the line is out the door. Mobile payment is immediate and is processed when the phone registers with the reader. This extra bit of speed can keep your line moving and your staff focused on more important tasks.

Relationship management 

Using your mobile payment application to manage your customer data provides you with a platform from which to launch marketing tactics aimed at specific groups of customers and helps you understand your customers better through tracking and additional feedback. Understanding your customers wants and needs helps you to provide a more streamlined and satisfying experience.

Stalking your customers is ok

Locating your customers when they are near your location and messaging them with enticing offers and invitations is a very powerful form of marketing. Not only have you hurdled the challenge of drawing your customers to your locale, you have started the conversation before they have even walked through the door.

The future is now

There are different solutions available for restaurant owners and operators to adapt to mobile payments. They range from custom apps created specifically for the restaurant to generic applications available to anyone. Also, restaurants can opt to accept mobile payment through mobile wallet solutions such as Apple Pay and Google Wallet. There are also applications that allow you to integrate with your point of sale and offer services such as order ahead, table ordering and pay at the table features. Like anything know your budget and what your willing to spend before you choose which option works best for your business.

So if you take one thing with you from this article, rememebr the time is now, and using mobile payments is essential for you to remain competitive. The ease and convience have customers taking advantage of the opportunity to pay quicker and use there smart device for a one stop shop. So get with the times and link your POS to mobile payments today.

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Get down with data

Congratulations! You’ve finally junked your old cash register or PC-based point of sale in favor of a modern, cloud-based point of sale system for your retail store or restaurant. The reporting features in your POS will always save you hours of admin that you just don’t have time for. So, say goodbye to spreadsheets and hello to automation.

Most are full-on business management solutions that not only allow you to accept and track sales, but also report back to you on various aspects of your business—like, for example, which employees and products provide the most value.

Vital reports from your POS system help you track the most important benchmarks—the ones that help you dictate success. Your ability to gather data and to analyze it quickly provides you with the enhanced ability to make more informed business decision. These six reports below will help you get the right data you need to understand your businesses performance.

Sales Report

Sales are definitely the number one for any restaurant owner or manager as they provide you with a a quick estimate of your daily performance. Its usefull to run these reports daily, monthly , quarterly and annually to get a good overview of how your business is doing. Remember that some months are better then others depending on the seasons and your location. Sales reports also break down the revenue for you between cash and credit as well as online ordering.

Discounts & Comps

Comp reports can tell you how your servers and kitchen staff are performing. If team members have to comp a lot of meals, you should find out the reason behind it. A high number of comps may indicate that your team needs more training or that workflows aren’t operating at maximum productivity. Or maybe that a recipe or menu item isn’t quite right. Discounts, on the other hand, are useful for measuring the success of your advertising and coupons.

Top Sellers

if you just want to get an idea of what’s doing well reviewing your top-selling items is the way to go. Here you can see which items selling the most—and which can use a little help to push.

Online Orders

Ordering online is key to most restaurant success in these modern times. Analyzing online ordering helps you understand how customers are using your website and whether you need to dedicate more resources to the takeout preparation and processing.

Rewards Reports

Being loyal deserves a reward and we all know that. , especially when you’re talking about your restaurant regulars. Rewards reports provide insight into your rewards program—both when rewards stamps are issued and when they’re redeemed. From that information, you can gauge the success of your program and decide whether you need to implement additional promotions or focus on rewards member signups.

Employee Performance and Staffing Reports

With these reports its easy to tell which employees are pulling their weight and who could use a little help. Sales and Tips by Employee reports allow you to analyze employee performance as a measurement of sales. Use this report to track employee efficiency, and to see how many gift cards your team members were able to sell.

Payroll Reports

Remember those time cards employees used to stamp, and you used to have read through and calculate there hours? Well here comes Friday and it’s payday. Modern technology in a POS can compare employee clock-ins vs. scheduled hours, as well as running a timesheet audit to ensure that all timeclock edits are the same across the board.

We’ve only just chipped off the iceburg with the variation of reports you can run on your business using a POS. Shape reports to suit your businesses need so you can stop crunching numbers and spend more time on what you enjoy.

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Increase your customer base with Co & Cross Promoting

Are you friendly with your neighboring businesses? Historically restaurants are a local business. Your main clientele come because they live locally in your area. This is true whether you are a small mom and pop to a franchise or multinational brand.   So get to know your neighbors and show them you want there business.

We all know sharing is caring, so working with your neighboring businesses for co- and cross-promotions is an excellent way to grow your customer base. We’ve  put together a some ideas for you to put co-promotion to work for your business:


Do you have any cinemas, or theaters near by? Take advantage of the date nights by offering discounts to customers who show you their ticket to today’s show.

Ask your these venues to promote your special to there customers. It helps there business too! It doesn’t require buy-in from the other business owner, but asking them to promote the deal at their location can increase the results.


Are you located near a sporting field for a local or national team? Offer drink and appetizer specials to anyone who wants to start there festivities off at your bar. All they need to do is show up on the day of an event.

This kind of cross promotion also doesn’t require buy-in from the other business owner, but asking them to promote the deal at their location can boost your attendance.


Support your local community by getting involved with local street festivals you can even offer to sponsor one! Co-sponsoring can help in a few ways that sponsoring an event alone can’t:

When you offer to co-sponsor, you can create a positive association with another brand, this shows that your brands are both have linear missions. Make sure you are selective of which businesses you want to be associated with—your customers will judge you based on the company you keep.

The obvious fact is that co-sponsoring can cut your costs in half.

With both companies promoting the event you gain a wider audience and new potential customers.


Join forces with with local businesses to contribute prizes for a contest, whether it be a social media, a draw, or scavenger hunt. The sky is the limit, as long as your contest introduces all of the businesses to new customers.


Open up your counter space to non competitive nearby businesses by allowing pamphlets or cards for local businesses, and be sure to ask your neighbors to do the same. A hungry shopper picking up her dry cleaning next door may see your menu and pop over!


Do you offer delivery? Many local breweries and wineries don’t offer food for their customers. Team up with local establishments to offer pop ups and delivery of food to there venues. Wineries and breweries often also host special events. Work with them to sponsor or cater a few events a year to introduce your food to their customers.

When you own and run a restaurant in your area you become part of your local community. Make connections with other business owners and discuss promotions that can benefit both of you.

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What PointOS is all about

The beauty of PointOS Point of Sale is how carefully designed it is for restaurant and bar owners and managers. Our PointOS Point of Sale system has an intuitive touch design and fully-featured system that provides a better way to manage any and all operations for your business. All the possible tools (and a few extras) are all provided in our system, and they’re easy to pick up and learn. Bars have specific needs that other sectors of the service industry lack, and many of our competitors ignore this fact. We’ve brought special attention and care for these needs, and here you can read up on what exactly sets PointOS Point of Sale apart from our competitors and what we do to optimize your bar-owning experience.

With the Print-To-Kitchen function, you are able to designate multiple printers to server stations or kitchen stations. Have station specific options and particular printing options available at the touch of your finger. Click here for more information.

With the Sales Reports function, you are able to print out or read accurate, complete (or short “to the point”) sales reports over a selected period of time. Click here for more information.

With special Delivery Order functions, you can detail the type of order with easy to read icons and printed receipt orders. This includes deliveries, and PointOS can even provide Google Maps directions to addresses. Click here for more information.

For a more secure and reliable service, we encourage servers to utilize our special ID scanner which investigates customer ID’s, scans them for authenticity, and is even able to save them as a permanent customer. Click here for more information.

For a more comprehensive managing experience, we’ve provided a convenient system to record inventory and provide detailed reports. This allows for a hands-on managing experience in a simple point and tap format that’s ideal for any restaurant or bar owner.

For more about our complete list of updated features click here

Download a free 30-day trial to get started today.

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Better together-POS & credit card processing

When your evaluating POS systems, credit card processing is one of the biggest factors to consider when making your decision. POS credit card processing is designed to enhance your business by affording you more options for growing and understanding your customer base while not decreasing your bottom line.

Opting for the integration of a credit card processor into your POS system comes with many benefits and we’ve compiled some of the top ones below:


CRM is a customer relationship management system that is used by big businesses. Did you know that having a POS with a credit card processing integrated into it makes this technology a reality for small businesses, too.

You can compare POS sales to credit card deposit reports, view a detailed history and profile of all your customers, and gain insight into which customers visit your establishment the most and which are the biggest spenders. With these advanced customer reports, your managers can select individual guests and view detailed information about their buying preferences, contact information, and the time since their last visit. Pretty cool right? This will help you to design marketing campaigns around your top selling items, and offer specials to your best customers.


Your missing out on additional revenue channels if you’re not offering digital gift card or loyalty programs. Having credit card processing integrated into your POS will only improve it.

Loyalty programs that are linked to credit cards can allow guests to accumulate points immediately upon using their card. With digital gift cards guests will tend to spend 20% then the value on the cards. Additionally, with a dedicated CRM system, you can target your best customers with marketing campaigns and ask them to join your programs.


One of the worst things about owning a business is having to deal with technical difficulties beyond your control. How would you feel if I told you it would take only ONE phone call to reconcile your issues when you have your credit card processing integrated into your POS? Gone will be the days of having to call both the processor and the POS supports teams and upsetting your customers. With your POS system being cloud-based, your support team can work in real time and see the exact issue you’re facing wherever they are.


Lets not forget that our customer base is why we’re able to stay in business. So keeping them happy keeps the revenues flowing in. Having your credit card processing system integrated with your POS ensures that every part of the customer experience is positive from the start to finish.

If you’re looking for a effective solution for your point of sale needs, be sure to consider an integrated POS system.

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Help to avoid theft in your restaurant

Theft is not a word you want in the vocabulary at your restaurant.   However, it is the unfortunate truth for most restaurant owners that they will have to deal with at one time or another. Some of the most common issues of restaurant theft come straight from your employees.

What you need to remember is that opportunities for theft will depend on the operations and setup of your restaurant. You need step back and think like a thief to recognize to prevent it from happening.

It’s hard to think that people that you hired and gave an opportunity to would be stealing from you. As ridiculous as it sounds, 75% of employees have admitted to stealing from there employees atleast once.

Employee theft in restaurants takes many forms, including giving away free food and drinks to customers without authorization, and stealing food or alcohol for themselves. Most employees only steal because they know they can and their chances of getting caught are slim.

We want to show you how you can use your POS to help prevent your staff from stealing from you.


Inventory management: Making sure you pay close attention to exact inventory management is a good point to start for preventing employee theft. Your POS is a tool created to help streamline your business, utilize it and make sure its working for you. Don’t ever estimate when counting your inventory. Besides recording your inventory accurately you can also place pour control caps on your liquour, install weighted bar rails, and manual itemized bi-weekly fridge counts to keep a closer eye on your supply. If your staff can see that you know what you have at all times they will keep there hands off!

Comping policy: Showing gratitude to your loyal customers by complimentary items is part of the restaurant business. Set up individual comp budgetsyou’re your employees with your POS. It can be a daily or weekly budget you decide, but make sure you allocate for all the complimentary items. If you can manage this, then you can keep you on track with your sales goals.

Security settings and controls: The most important way your business can defend itself from theft is through a POS system. A POS helps you run and operate your business more efficiently by tracking inventory, cash flow, sales and tips. The POS tracks all transactions and you can set security preferences that requires the server to get permission from a manager before changing anything on a bill. You can give your most trusted managers permission to comp and alter checks. This setting will help to eliminate the access to voiding and deleting items.

Cash Tracking: The easiest way your staff can steal from you that is the most difficult to track is through cash transactions. You can set your POS system to always require a button and dollar amount for every time the cash drawer opens. Then if someone enters a ‘void, ‘no sale’ or ‘cash paid out’ it’s documented and you can directly find out why those buttons were pressed.

Things fall through the cracks, were all human but do what you can to keep your business safe against theft. You yourself can also play a role in what drives them to steal. Make sure you create a work environment that is friendly, open and fulfilling. Noone wants to steal from the nice guy.

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5 tips on what to look out for when choosing a POS

My guess is that if you’re reading this post you are interested in finding out some more info on Point of Sale (POS) systems for your restaurant. We’re glad you decided to join us in the 21st century. POS acts as the central place that will handle customer service, operations and transactions, a good POS system is at the heart of every successful restaurant.

You need to make sure you choose the system that is right for you and your business, and will affect your operations and service for the next few years. With so many POS systems on the market how do you choose?

We’ve put together five key questions to ask when selecting the right Point of Sale and back office system for your food service business.

What are the features that I really need?

POS systems have come a long way. They started as simply cash registers processing every transaction and recording of payments. Now your POS is an imperative tool for your business to have.   It handles all your operations for FOH and BOH by speeding up your operations, streamlines labor, increases loyalty, manages inventory, and defines your customers experience. So, with that said most POS systems offer a large array of features to help make sure your operating efficiently.

Employee time clock, fingerprint login, mobile POS, customer databases, online ordering, management of recipes and ingredients, tracking of bar inventory… don’t these all sound like good features to have? Well it’ depends on what needs your business has – after all, a full-service restaurant has very different needs from a chain of ice cream shops or pizzerias.

So when making the decision on what features you need, you need to answer questions on your business like what features do I really need? Which functionality would support my business? From there you can map out your requirements, and pick a system that fits with your current needs.

Is this POS designed specifically for restaurants?

Like most things Point of Sale systems are not “one size fits all”. Even though some features that are common in retail can adapt to the restaurant industry, stores and food service locations generally have very different requirements.

Make sure that you pick a POS system that was developed specifically for your industry. A solution built for restaurants will enable you to easily handle key daily tasks such as adding/removing ingredients from a dish, selling meal deals and combos (for example coffee and cake offers), splitting the bill, sending orders straight to the kitchen and managing tables – and more.

Don’t settle for less, choose a POS that is designed with your needs in mind.

Is it quick and reliable?

The restaurant industry is all about quality and speed and creating a good experience for your customer. If there’s one thing you want to avoid during the a busy rush, it’s having a slow, confusing or unresponsive Point of Sale system that your staff struggle to use, and delays the service and creates some hangry (hungry & angry) customers.

When investigating software solutions, ask:

  • Is the interface intuitive, and can it be customized to each staff member’s role?
  • Can it easily accept different types of payments, split bills, bills moved from the bar to the table, etc.?
  • What features does it have that help speed up the service? Can it integrate with KDS systems?
  • What’s the average time per transaction?
  • What happens if the internet connection goes down? Will I still be able to take orders and process sales – or will I end up having to take orders on paper sheets?

What if my business grows?

It’s every restaurant owner’s dream to grow the business: increase the number of customers, add a patio, run multiple locations, build a chain – perhaps an international one.

When selecting a new system, make sure that you can easily add new POS terminals, and even open new locations with limited effort. The right system will also enable you to grow by easily integrating to other software solutions. Let’s assume that you decide to expand your home delivery services by partnering up with a third-party service: what if your POS can’t integrate to the delivery app?

If you are thinking about international expansion, it makes sense to investigate whether the system has been translated in different languages, can support multiple currency and fiscalization rules, and is available in different localizations.

A rigid system, that doesn’t allow you to make changes or integrate to other solutions, may be cheaper to start with – but it will have to be replaced once you grow, causing you problems (and high costs) in the long run. When considering an investment in new technology, remember that a POS will be with you for many years – choose a platform that can scale with you and support you not just today, but also tomorrow.

Can I speak to one of your current customers?

When reading the marketing brochure, one gets the impression that all point of Sale systems can do everything. They are all flexible, agile, feature-rich – and easy to use, of course!

Don’t just take the vendor’s word for it: during the selection process, it’s a good idea to ask for references. The best software providers will be able to give you a list of current customers. Reach out to these businesses, get their opinions, ask questions, and see first-hand how the POS system works – and whether it would fit your bill.

Still unable to decide? Get in touch. Will help you make your decision.

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POS DATA BANK: Gathering information to fatten your bottom line


Your POS is far more then just an order taking cash machine. Of course you take payments, and provide product exchanges, but how would you feel if I told you your POS system would help increase your bottom line?

Owning a restaurant is a large scale operation where all the different parts need to work together efficiently for success. From gathering your ingredients, to food prep, to the time it takes from order to delivery and collecting payments all leaves a long trail of data that you need to record to know how your business can reap the most profit.

Below are three helpful ways a POS can effectively help use data to increase revenues.


This is the most obvious data you can pull from your POS. The running of a restaurant means big revenue, but that’s countered by big expenses. The cost of food is one of the main factors that can determine if your restaurant will be profitable. The average restaurant aims for roughly 25% of the business to be food costs. One of the problems we face is that the food supplier industry’s data is tied up in paper receipts, which makes the tracking of your ingredients pricing a huge annoyance. So initially it takes a bit of admin from your end, but once everything is loaded the right POS (with the right software integrations) will automatically calculate your usage for each dish considering time and ingredients and allowing you to pull your profit margin from that dish. Constantly review menu items and see whats selling, and whats not.

Remember the tracking your food costs is imperative to the success of your business to increase profits. Checking on your food costs and making sure they stay within some reasonable threshold of 25% +/- 2% can save you thousands of dollars a year.


Whenever your customers make a purchase, you can use this to collect valuable information. From names, addresses, phone numbers, as well as past purchases and even viewing their full history. You can collect customer email addresses via paperless receipts at checkout and even sign them up for your newsletter. A solid POS system can house all this data and help you construct useful reports.

You can use this info to create profiles of your customers, and how to target them when sending promotions. If you know what they like to order, send them a discount for exactly what they like to eat. Remember your current customer base is the best way to make more revenue. You’ve already satisfied them, so keep them coming back for more.


Using restaurant POS enables you to track your sales history, as well as what your wait staff are selling and who your top sellers are.  A POS system will give you the data of who sells the most food at your restaurant, who gets the highest tips, who does the most up-sells, and who is costing you money with voids. So with this info you can monitor your employees data by identifying the best sellers, whose hitting it out of the park, and whose lagging behind and use all that to your benefit to increase your bottom line.

Now that you know some of the common data points that your POS is collecting, it’s time to use it to your advantage.

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