How your restaurant POS can benefit from API integrations

First and foremost lets define what API is.  API (Application Program Interface) is software that lets applications to perform specific functions required for the whole system to operate smoothly and efficiently. There are two types-an open API is publicly available for developers to access and create innovative applications that enhance their core product, while a private API is hosted with in-house developers.

Lets put this into perspective for you, since we all aren’t as tech saavy.  When you open an app like Uber it’s open API platform integrates with Google Maps for navigation to create a seamless end-to-end user experience. Then on the other side of it, Ubers open API platform allows for third-party developers to integrate Uber into their solutions-Requesting a ride is easy with the Uber API. Ride requests can be made on behalf of Uber Riders – your registered app will authenticate the rider with Uber and will have to get certain permissions from the rider to start making requests on his/her behalf. You can even customize your own company branding.

While API integrations are widely used , there has been limitations within the Point of Sale (POS) system integration.  However, it is becoming increasingly important within the enterprise. POS systems allows restaurants and other similar organizations to effectively manage operating tasks –from reservation requests, to delivery services and printing receipts to swiping a credit/debit card and entering credentials on a pinpad.

So lets talk about the benefits of open API.

Customize your restaurants POS

You can easily customize your POS platform to fit the needs of your business with an open API.  Tech savvy clients with programming knowledge can build onto the existing software platform, create new account features or even build new products altogether.

Customer Engagement

Implementing an open API system is a key part of a customer retention strategy. APIs enable a personalized, seamless experience for the customers and allow for them to interact with your business in a new and unique way. By integrating customer relationship management (CRM) applications into your existing Point of Sale platform, your POS becomes more than just a place where a sale is made, instead it’s a comprehensive customer management platform.

Each integrated service can link together the customer journey: from capturing customer information and creating meaningful customer segments to deploying email marketing and mobile loyalty programs.

Connecting FOH & BOH operations

With an open API Point of Sale platform, you can also close the gap between your front of house and back of house. Linking both the technologies will allow you to streamline your services from accounting, and inventory to CRM and scheduling and reporting.

Connecting the two will allow for your guest experience and kitchen services to work together to effectively increase your productivity and quality of service.

Historically there have bee extra costs involved with integrating your POS from the start-where POS companies are charging you to allow for the integration to the various apps that will benefit your business. We’ve got good news, because PointOS wants your POS to operate in a way that works for your business they will set you up to integrate with any API you wish-you will just need to check on the costs for the features from the third party.

Remember its a must have in this day and age that  POS systems must be integrated with other applications within an organization’s technology stack. Failure to integrate the POS system with existing technology can lead to time consuming, inefficient processes that will negatively effect your bottom line.

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Your devoted hostess,


A point of sale that works for Pizzeria’s too

You’re in the market for a point of sale system that works for your pizza place. You have started doing research by comparing options online with features and product reviews. Your worst case scenario would be that you spend a lot of time and money on a system that neither your employees or your customers enjoy, because it is not suitable for your specific business.

One size fits all with POS is not always the case, your business is unique and has it’s own needs. You need a system that has delivery options, can offer coupons, and allows for special requests like half-and-half pies. PointOS is a system that can give you exactly what you need for your business with its customizable ordering options.

We’ve helped to put together some questions you should ask before you jump the gun and end up purchasing the wrong POS for your pizza shop.

1. Can I customize what prints where and by item and by station? Will my drinks go to the bar and my food go to the kitchen?

There is nothing worse then frustrated staff.  Your POS should help your staff to operate more efficiently therefore generating more sales for your business. A system like PointOS will effectively print the right orders to the right stations allowing your staff to operate with no hiccups.

2. Do my online orders integrate through my POS?

We know that pizza restaurants take a huge amount of orders via phone and online. You want to be able to easily manage your orders, and modify them as needed should they call to give you an extra item to add to there order and track the oder. If your ordering system isn’t integrated with your POS you could end up with less repeat customers because it becomes more of a hassle to place there food order with you.

3. Can I customize speciality and half and half pizza requests with POS? 

With the tap of a button your meat lovers and vegetarians should be able to share a pizza . A system like PointOS allows for easy access to modifiers and custom orders for your guests.

4. Can I track my inventory and COGS? 

The more complicated the pizza, the more ingredients involved. You need to be exact so you aren’t loosing money. Your POS should automatically track all the ingredients through your processed orders. You can go the extra mile like PointOS and even get notifications on when you need to re-order as stock is getting low.

5. Do you support marketing like coupons that reflect my specials or loyalty programs that incentivise my customers ?

No matter what type of marketing strategy you have the POS should adapt. You should be able to customize your coupons and specials, as well as managing your loyalty programs.

6. Is all credit card info safe and secure?

A responsible POS vendor will not sell you a system without encrypted card readers, you don’t want credit card data stored on you system-rather make sure they storing tokens obtained from your credit company.

Taking the time to research the right POS is overwhelming-we get it, especially with all the options available today. Make sure you start by asking the right questions so you can avoid loosing money for your business.

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Your devoted hostess,


Gain new customers through entertainment

You want to start targeting new customers, and increase the hype around your establishment. This can be very difficult, it’s hard to teach an old dog new tricks. You’ve heard good, and bad about adding an element of entertainment to your restaurant. Like anything new you need to make sure you stay true to your business’s identity.

It’s always a risk to try something new, especially when adding entertainment. You need to make sure you find the kind of entertainment that would best suit your establishment. You can start by asking existing customers what they would like to see, or even sending e-mail surveys to your loyalty customers through your point-of-sale system.

There are many advantages to hosting entertainment – it will attract new customers in the area that might not have shown interest in you before, it enhances the service and atmosphere that you give to the customers and can serve as a great distraction when waiting for orders to arrive from the kitchen. However you need to remember that the key is to gain new customers, by keeping your old ones.

Now that we’ve given you some insights on entertainment, we have put together a shortlist of examples and options you could adapt to suit your establishment.

Hold a Craft Beer Tasting

The growing popularity of craft beers makes it an easy choice to try this out for your business. You will attract people with a real interest for craft beer and, if your food is good, there’s no reason why they won’t return to have the same experience again.

Showcase a Local Artist

Showcasing a local artist demonstrates an investment in your local community. You could place the pieces throughout your space. Take down the usual decor and let artists exhibit their creations – the artists will be exposed to potential buyers and you could be exposed to potential customers.

Hire a Musician

Hiring a musician, whether its a pianist playing in a 5 star establishment or a band playing in a cocktail lounge is a great way to bring in new customers and to keep customers happy. In fact, playing the right music at the right time in a restaurant can enhance customers’ moods and positively alter their buying behaviors.  Today’s restaurant goers are looking for more than just food to eat. They want an experience.  Plus, the musicians will bring along their fans, and if you keep them happy they will be back.

Host a Wine and  Food pairing

If craft beer doesn’t quite fit with the atmosphere of your restaurant, a wine and food pairing is another great option. Food and wine pairings allow chefs and sommeliers to pair individual dishes with different wines in hopes of enhancing the flavor of both the food and the beverage. You can invite your patrons to sit down for a several-course meal. Each course would include an expertly crafted food and wine pairing aimed at improving atmosphere and pleasing the palate. Creating a dining experience that they will remember, recommend and surely return to experience again.

Add Vintage Arcade Games

Vintage arcade games are a fav to the millennials and they make up a major part of any business’ demographic this day and age. If you have the space, consider adding a retro Pacman machine or vintage paintball game near the bar. Not only will this provide entertainment to guests as they wait for their meal, it will also encourage them to stay and keep ordering drink so that they can keep playing.

Remember, you need to have a good understanding of your establishment’s identity before you go throwing a loud band into a fine dining establishment. Be sure you understand your community, and your business before diving into just any entertainment.

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Your devoted hostess,


7 ways you can motivate your seasonal restaurant staff

Is your restaurant in a hot spot beach location, or busy ski mountain resort area and most of your business happens during those peak months? Then your restaurant is most likely only open on a seasonal basis as financially it doesn’t warrant you being open all year long. However, we all know good staff is hard to come by, and you can often loose staff to more permanent positions when you close your business down at the end of a season. These seasonal employees get you through the busiest times, and often since they are temporary they can lack motivation.

So how can you help encourage your seasonal employees to work hard? We’ve put together some handy tips that will make sure they are motivated and keep coming back season after season.

1. Be the leader you were made to be

Lets start with the basics, you’re either a business owner, or you’ve been hired to be in charge. So take charge and step up as leader of the pack. Nine out of 10 problems in an organization start at the top—in this scenario, that’s you.

One of the most common reasons for business failure is a lack of leadership, so don’t let that be you. (And not having a restaurant point-of-sale system to manage inventory and sales reports). Restaurant owners and managers get frustrated, and complaining along with their staff instead of solving problems and showing their team what to do isn’t the way to handle it. So get some help and make sure your restaurant has the systems in place to help it succeed.

Staff will replicate managers, so if you work hard, they work hard. Be dedicated, communicate, and be stern. Watching you put in the time and energy is going to motivate your team to perform better.

2. Staff meals

More often then not restaurant businesses don’t provide there employees with a meal. If your working an 8 hr shift in a place of work that specializes in food then you should be offering your staff some food. This helps your staff power through there shift with a feeling that they are being cared for. If you don’t want to offer each staff member their choice in food, set up a family style meal. You can organize this before or after shifts depending on the shifts.

Another benefit to feeding your team is that they can get to know the menu and give real thoughtful recommendations to your customers. They can also act as your trial for new dishes and give you constructive feedback.

Once fed and full, your team is going to be happier and more motivated to work hard for you.

I’ve worked for places that don’t feed you and let me tell you offering a discount isn’t enough-save that for when they aren’t working. When they are scheduled to work the least you can do is feed them.

3. Be the employer of choice

Creating and managing a positive work culture and environment is your job as the business owner/manager. Remembering that unhappy employees can effect your bottom line.  Make sure that you know what is happening with your staff at all times. If two waiters are gossiping about a cook , put a stop to it instantly. If one of your line managers is treating there staff unfairly, nip it in the butt. Again lead by example-keep the negativity out of your business.

Getting to know your staff is a great way to keep the morales high. Celebrate birthdays, engagements, graduations. You are with these employees everyday for several months at a time, the environment should be family like. You want your staff to want to come to work.

4. Offer incentives

There are many, many ways that you can incentivize employees to perform well. Contests, for example, are a great way to motivate employees whether the goal is to have the best customer service record or highest sales.

Try announcing a contest at the beginning of the day and at day’s end, award the winner (and do it publicly). The more fun you have with it the better!

5. Long-term potential

Some of the employees you hire seasonally could be major assets in the future. Take the time to discuss future opportunities for the people you hire this season – trust me they want grow, it’s human nature.

Make it clear that you consider hiring people that exemplify the values of the organization and show potential in their work. Remember to emphasize your vision, mission, and core values from the beginning.

6. Longterm bonuses

Turnover is high in the restaurant industry, so reward staff that sticks with you. At the end of every season they come back give a small Thank You bonus, and a larger bonus at the beginning of the next one . The bonus is a meaningful token of appreciation, one that helps you decrease turnover rate and build loyalty.

7. Stay connected

The truth is that not every staff member will be back the next season. Sometimes you have students working between terms, or kids that stay with there families during the season. Even though people will have to leave, keep in contact with them so you can recruit them for next year. If you bring in people who already know your processes and products, they will reach full productivity much faster next year.

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Your devoted hostess,


Want to create a beverage program that works? Let us show you how

Offering a range of wine and beer is nothing new within the restaurant industry. However, in the recent years there’s been an increasing trend on offering a more focused beverage program.

We know that beverages play a large role in the industry today, more than they ever did before. Developing your beverage program, alcohol or not, it needs to be thoughtfully curated. Your restaurant won’t please everyones palette so make sure your establishment chooses a menu that fits with your brand & concept. Offering a specialized menu of drinks will make you stand out from the crowd, increase profits, bring in new customers and pleasantly surprise your regulars.

A successful beverage program can be a game changer for your restaurant when done right. Let us show you how to create a beverage program that works.

How much does that actually cost?

It is imperative that you know exactly how much your drinks cost to make. Be sure to include labor not just the ingredients. Remember the faster a drink is to make, the more you can sell- so timing needs to be considered in costing. A specialized mojito with muddled mint will take longer to make then say a orange flavoured vodka soda.

Make sure to use your point-of-sale when trying to finalize price points. It can help to work out specific costings on your ingredients, and let you know what you have in stock should you be creating a special.

Lets talk about price points

Cocktails come in various price ranges. You can make a specialized drink with top shelf liquor and charge $20 or the same drink with bottom shelf and it will cost $6. It is important you know what your customers like to drink -are they big spenders or do they prefer the cheap stuff? You know best.

Try a drinks and food pairing

If you serve oysters by the beach try offering a light and refreshing beverage like a champagne cocktail.  If you’re a Mexican restaurant expand your offerings into like a Coronita or Michelada and tell your customers what it tastes best with. Seems obvious right? You’d be surprised lots of restaurants go for the let your customer choose approach, but it makes sense to direct them. Plus if your customers are like me, they want recommendations.

Make it pretty

The type of glassware, the color, and the garnishes are all things that play into your customers ordering a particular drink. When customers see an eye-catching drink being served in a special glass it will grab the whole bars attention. Each specialized drink needs its own home, so no more one size fits all with drinks and glassware. The great plus is that if your drink is pretty, it will also make for a pretty picture and free marketing from your customers on social media is important.

Happy hour

If your in a city where after work happy hour drinks are a thing, then you need to jump on board with this. Yes you are lowering your drink prices, but you are bringing in more clients, and they most likely will stay longer then happy hour to order full price drinks and food. Its also a great way to bring in new customers, and if they are happy they will be back. So don’t hate on the happy hour specials.

Using your point-of-sale to create a quick button for happy hour specials will help your bartenders save time, so they can focus on making more drinks.

A bartender that knows what they are doing

There’s nothing worse when your a customer and your bartender asks you how to make the drink you want. If your focusing on your beverage plan then make sure you have someone knowledgeable and feels comfortable giving you input.

Try using an experienced mixologist

A mixologist is a person whose sole job is to create cocktails and other drinks. They can help you create the right drinks for your brand, keep you competitive as they are up-to-date on all the trends.

Now get going and be creative.

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Your devoted hostess,


Make sure you avoid these common restaurant marketing mistakes

Your open for business, and aside from making food and creating a stellar ambience theres more you need to do to get those customers in the door.

Marketing may seem super specialized, however it’s something we do a lot of without even knowing. From marketing your self for that new job, to a new love interest, pushing our politics and philosphies to family and friends and even now showcasing our lifestyle all over social media.

Marketing is the promotion and selling of something-it’s the part of the business you chose to get in to when you opened your new business including a restaurant. So why are so many restaurant owners baffled by restaurant marketing?

With solid marketing in place, you will see tables booked on a nightly basis, customers coming back for more and new customers becoming aware of what is on offer.

We get it not everyone can afford to hire a marketing guru, so like most things when you try and do it all yourself you will make some marketing mistakes along the way. Here we’ll identify some of the most common so you know which tactics to avoid or the right direction you need to be heading in.


A brand identity is a customers DNA. When you think of some of the most successful brands in the world, you can instantly recognize their brands logo and associate that with what they have to offer.

So commonly restaurants make the mistake of not creating a brand identity that your customers can relate to.

If you can add personality and a story to your brand, you are more likely to build a connection with your customers. These customers will then want to become a part of your story.

If you can also develop a brand promise in your story, something that your customers know you will try your very hardest to deliver on at all times, you’ll be well on the way to establishing a solid brand identity.

So for example if you’re a farm to table restaurant that promotes its self on fresh organic ingredients you can’t stray away from this otherwise you will jeopardize your brands reputation and identity along with it.


In todays competitive market having a website is a must have for your restaurant- and let me clarify that a Facebook page does not count as a website. Don’t get me wrong it is a valuable marketing tool, but it is not a website. Customers are interested in finding out more about a restaurant before they commit to visiting, or ordering and the best way to do that is via a website. So this website needs to communicate your brand identity and it needs to be clear, eye grabbing and eventually recognizable. Make sure your users journey is easy and search optimised to drive actions. If you have a poorly designed website that is difficult to navigate, you increase the chances of customers looking elsewhere because they can’t find exactly what they are after. So note to self if your going to spend some cash money, spend it here.


Unfortunately, you can’t wing it when it comes to marketing your business. You need a proper thought out business strategy that is goal-driven and measurable. Are you trying to create awareness about your restaurant, drive more foot traffic to your eatery or grow your social media following? Each of these requires unique marketing tactics so it’s essential to establish what you need to achieve and structure your strategy with that goal in mind. You also need to assess the effectiveness of your strategy regularly so you can adjust it accordingly.


Promotions that involve discounts are one of the easiest ways to encourage sales. But if you just have discounts for the sake of having them and they never end, you’re losing more money than you’re making. Discounts should always run for a limited time and have a catch that supports your marketing objectives. For example, you can give 30% off your patrons’ next meal if they sign up for your restaurant’s newsletter or you can offer them a complimentary glass of house wine when they order more than four tapas. It all goes back to your strategy and what you stand to gain from the discount.


8 out of 10 times your customers are viewing your offerings on there mobile phone. Your customers are busy and always on the go, and being able to view menus on there phone , order and/or book a table is advantageous. The plus is you can link this to your POS system.

Mobile apps are proving to be a popular business investment within the restaurant world. You are able to collect information on your customers and provide exclusive discounts to app users, offer rewards for visiting, and provide instant access to menus and online booking functionality.


You can never know too much about your customers. Yet so many restaurants don’t gather any information about them or if they do, they don’t use it to their advantage. Leveraging customer data is an effective way to improve your service and deliver more personalized experiences to your customer.

If you run a loyalty program, ensure that you use all the information it collects to your advantage. If you require sign ins on your website for delivery , then collect that info and offer your customers a personalized discount on there next order. If your restaurant has an app, pay attention to the buying patterns that arise from mobile payments and mobile orders. No piece of information is too small when you’re building a 360-degree view of your patrons.

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Your devoted hostess,



4 KPI’s you need to track using your restaurant point-of-sale system

As restaurant owner or manager, you will undoubtedly be tracking sales figures and profits using your POS system. However, with increased competition your business needs more in-depth on data to operate more efficiently. The most successfully businesses focus on several key performance indicators (KPI’s) to help really gain a proper view on their businesses.

KPIs cover all areas of your business from sales, and HR to marketing. With a proper restaurant POS platform like PointOS your business can capture real-time data into all aspects of your business. This allows you to make reactive and proactive decisions about everything which ultimately will increase your bottom line.

However today we will discuss the 5 key elements in which you need to track from a sales perspective.

1.Sales per labor hour (SPLH)

SPLH assesses the earnings generated by your business each hour. An efficient labor hour is achieved when the resources available generate the most revenue.

This KPI has two factors which come into play, your labor hours and sales revenue. Labor hours won’t change significantly because you are open when you are open. However your sales will change based on weather, holidays, weekends and peak meal times.

Ultimately your SPLH will help to predict when you have the customers coming into to dine which will then help you to staff accordingly.

2.Food and drink sales per guest

Sales per head will give you a full picture of what appeals most to guests and whether time of day impacts total spending. It also reveals underperforming dishes that have a negative impact on the BOH’s productivity while doing little to boost profits. Alternatively, it shows which popular or hot-selling items to increase prices and improve margins on. What’s more, this KPI will tell you the best time (slow periods) to run a promotion or happy hour to increase sales.

3.Table turnover rate

Whether your restaurant is fast-casual dining or white-tablecloth service, tracking the table turnover rate is essential for any sit-down restaurant.

Once you know the average time it takes for a table to sit, eat, pay, and leave at your establishment, you can take deliberate steps to improve the rate. Often, the biggest problem lies in service; the FOH is too slow or a slow legacy system is used to process payments.

Making sure your staff are well trained will help improve your turn over rate.

4.Employees Productivity

Looking past how many waitstaff you have on the floor, you also want to know how hard they are working for your business to sell. Taking orders is one thing, but if your staff are up-selling or making pairing suggestions they are helping your business’s bottom line. You can analyze how much each staff member is selling, and cross reference with your actual sales and see what percentage each employee is giving your business.

These are just a few of the KPIs your business should be tracking. Your POS can offer many more insights, and even customized based on what you actually need for your business. No matter the size of your business, more is more, and remember to do it often for measurable results. The more you know the more you can improve your business.

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Your devoted hostess,


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Increase your lunch turnover with these 6 easy steps

Lunch business at restaurants is often overlooked as most establishments seem to focus on breakfast and dinner. Don’t let lunch be the after thought. A full service restaurant that offers dinner will have to pay employees during the day to prep for a successful evening. Why not help cover these costs and some by offering lunch as well?

Your restaurants location will play a part in how you can increase your business in this underestimated shift. So, before we reveal effective ways to attract the lunch crowd you will need to identify your target market.

  • Office workers– These customers usually have an hour or less for lunch which means your service needs to be as fast as it is tasteful.
  • Housewives or Stay-at-home parents– This clientele isn’t in a rush, they want good food, a good ambiance and not to be rushed out the door.
  • Students– With less money to spend, and less patience these guys want quick and easy food that wont break the bank.
1.Pre fixed menus

For the office workers and housewives putting together a pre-fixed menu is a great idea. On the one side its quick and can be timed properly ensuring your office clientele make it back to work in time. This also plays as a plus for your housewives/stay at home parents because you can manage there length of stay at the table. Time is money, so since they tend to linger this is a good option at pushing there seating time down.

The menu will need to be tasteful, but uncomplicated to ensure your staff can turn it around in a decent time, but not compromising on taste. Remember this is lunch, so keep it light and priced fairly.

2.Lunch specials

For a daily flow of return customers opt for a lunch special. This is beneficial for any market your looking to target. This will help anyone whose on a budget. So make sure your prices are competitive and whats on offer is so good that they can’t go elsewhere.

This type of deal will often help with keeping repeat customers, and what business doesn’t want a loyal clientele.

Make sure to use your point-of-sale system to create an easy buttons for lunch specials and pre fixed menus. It will help your staff save time.

3.Group specials

Customers usually dine with each other, so if there meeting friends alike -because hey that’s what they do, or having an office lunch to boost morale you will need to take advantage of this.

You can attract large parties by offering a special group discount and this won’t effect your bottom line. People love to save money so let them think they are. You can offer a discount off the meal, a set price or offer a free desert. Whatever it is they will remember and will make sure to choose you again in the future.

4.Free delivery to local spots

This will really only work for businesses in an area that is dense with businesses. People can’t always leave there desk, but they still have to eat. If your in a reasonably short distance give an incentive to order lunch from you instead of a competitor.

5.Schedule the right staff

Make sure to train your staff to be ready for the lunch rush hour. Their friendly and efficient service will win over lunch crowds and hopefully frequent your spot. You want them to also be able to up-sell subtly to increase there bills since lunch meals are often less then dinner. You can check the success of your staff by pulling reports from your point-of-sale system that show table turn around times, and bill totals.

6.Remember to market

Most restaurants fail not from lack of trying, but they forget about marketing changes they make to there current business. Customers won’t know you’ve added lunch service if all you’ve ever offered is dinner. They also won’t know of your specials unless you tell them. Promoting these changes is key to the success of your business from the moment the change happens.

Use social media, word of mouth, tell guests that come for dinner, make flyers. Remember the more you talk about it the more it becomes made aware.

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Your devoted hostess,


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7 reasons your restaurant business should attend trade shows

Running a business is not easy between managing your staff, and making sure the business is operating smoothly you definitely don’t get a lot of time to yourself. So the last thing you want to do is attend something outside of work, but you should. There are some exciting restaurant trade shows happening this year with the most notable being the National Restaurant Association Show , happening from May 18th-21st in Chicago. With over 65000 attendees and exhibitors registered to attend the NRA’s 2019 show is a top event for industry insiders.


Keeping up with trends and news within your industry is the best way to keep your business relevant in this competitive market. Tradeshows offer you the opportunity to grow your business, get re-inspired and network with new and existing connections. You will be on top of the latest technology, be the first to hear about new news and taste some delicious foods. Most of these trade shows are in food and hospitality hubs so you can get out and explore the city and take notes.

We’ve put together some reasons as to why you should be attending these trade shows.

1. Discover new technology

You can take your pick from the latest restaurant technologies from operational interfaces like PointOS to reservation management and payment processings. These tradeshows allow you to test out and experience the new products before buying.

2.Get detailed insights

Are you wanted to change your menu, make reservations or get a new point-of-sale system? Attending a tradeshow will help you answer any questions you had about what your looking for. Take advantage of having everything you need in one place.

3.Attend relevant seminars

These big tradeshows bring in some key players in your industry who can pass on some of there expert adivce on tips and tricks of running successful businesses.

4.Find investors

Whether your looking for investments for your new concept or your already existing business you can take this time to network and connect with the right people.

5.Taste menus

What is better then good food?-nothing really. This is defintiely one of our favorite parts of the tradeshows. You can get inspired from other client menus or try out pre-made deserts and appetizers that you want to put on offer at your venue.

6.Promote your business

The perfect place to publicise your restaurant amongst like minds. Sell your place and make it a destination for them to visit when they come to your city. Don’t be shy, you can gain a new following and maybe new business opportunities.

7.Stay on top of the trends

Staying with the times is a key player in your businesses success. You need to be able to keep up with your competitors. You will find out whats happening in your industry and when if you make it to the tradeshows so don’t miss out.

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Your devoted hostess,


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5 Ways technology is changing the modern restaurant business

While its obvious that getting customers and serving them good quality food is the focus of a restaurant, the businesses success is highly measured on how it operates. Innovators are constantly improving technology for restaurant businesses that helps to streamline operations by making things easier to obtain for both customers and business owners. This so called tech revolution has turned once imagined business solutions to reality transforming the way a business can operate faster, and more profitably. To be in the game you need to keep up with the competitive market you entered into.

There are several ways in which technology is impacting the restaurant industry and we’ve listed the top 5 below.

1.Point of Sale Systems

POS systems are the backbone of every eatery and is a system that every restaurant owner should have for their business. By choosing a POS system you will enable your restaurant to operate more efficiently.

These point of sale systems combine hardware and software specifically designed to streamline your business operations from beginning to end- meaning from ordering of inventory to sales & even payment processing.

When executed properly, a POS system will help track everything from food costs and profit margins to labor costs and best selling items. Whether you’re a small business like a food truck to a 5-star restaurant, everyone should have a point of sale to provide real time analytics that help you make smarter data-driven business decisions.

2.Mobile ordering devices

Your POS is the foundation of technology for your business, but there are many integrations you can link to your POS .

Mobile tablet devices allow employees to take orders tableside rather then walking back and forth to a stationary POS. This is convenient for the staff, and helps get the customers order faster to the kitchen. It also enables less room for error as your staff are taking the orders directly from the customers mouth All in all creating a better customer experience, and less wastage.

3.Tabletop Kiosks

Say goodbye to cash registers and hello to kiosks, the newest in point of sale technology. You might have already seen a few of these free-standing screens at your local restaurant chain, and if you did, you probably noticed the dramatic difference it made to the ordering process. At these kiosks, customers are able to browse the menu, create customized orders, and pay for their meal entirely on their own. This, along with suggestions for up-sells and cross-sells, encourages diners to order more. Having kiosks to handle the transactions allows employees to focus their efforts on back-of-house operations and customer service, rather than having their efforts divided. These kiosks will only continue to increase a restaurant’s efficiency and profitability.

4.Digital table reservationist

Long waiting times are usually a dissatisfaction amongst your restaurants customers. Help keep your hosts and customers happy by using a digital table manager that can be integrated into your POS system. This software can take bookings direct from your website, and help with optimal seating arrangements with your table availability. It will give realistic wait times and notify your customers when there table is ready. This way they don’t need to stay within your restaurant while waiting. A digital reservation manager is the secret to getting customers off on the right foot from the moment the step into the restaurant.

5.Employee scheduling software

Moving into some internal operations that have been effected positively from tehcnology is employee scheduling software. This is becoming more and more popular in the food and beverage industry. If you’re a restaurant manager or owner, you’re no stranger to the weekly challenge of employee scheduling and shift changes requested from your staff.

Who has requested off? Who can only work lunch on Mondays and Thursdays? Who has called out sick and now you need to find coverage? Remembering all these little details or accounting for the unpredictable is not only time-consuming, but it’s also inefficient.

Employee scheduling software solutions are a great way to manage staff and hold them accountable for their shifts.

In the recent years this technology revolution is exploding, there are more and more innovators finding solutions for the restaurant industry. Let us know what you think- Do you have any issues you’d like to see solved by technology?

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See you next week!

Your devoted hostess,


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